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NOTE: The 5 stars is for Winston who inspected and repaired the roof in July 2025. The rest of the story does not earn as many stars. After a heavy rainstorm in April 2025, we had water coming in through the roof over our kitchen. HPH had replaced our entire roof in 2022 and they were aware of a problem area over our kitchen, replacing all the plywood and adding intake and ridge vents. In February 2024, as the ice from a winter storm was melting, we once again had water in the same area of the kitchen. We called HPH and in March, an inspector came out and said the vents had not been installed properly. They replaced much of the roof on the north side of the house over the kitchen. Fast forward to May 12, 2025. A heavy downpour was followed by water coming in through the same place, in the area of the ridge vents. We called HPH and left a message. No response. Over the course of the next week we called 6 times and left messages. Finally, finding another number from the roof installation days, we called it and got Ginger who told us that the number went to someone who was out on maternity leave and it had not been forwarded. She created a trouble ticket and Winston came out to inspect on June 2nd. He was prompt, courteous and thorough, finding no less than 6 things that had not been done properly on our roof installation, including using the wrong nails on the intake strip and flashing that wasn’t sealed. (This despite having had at least two inspections from other HPH people prior.) I requested that Winston be present for the repairs to make sure everything he found was repaired. We waited. Almost 3 weeks went by, during which time another downpour resulted in water in our kitchen again, while we were out of town. On June 21st, I called Ginger and got Chris, who informed me that Ginger was no longer with HPH. He said a crew would be sent out. As we were out of town, I requested June 30th, since I would be home by that date. The day came and went. At 4:30 I called Chris and said “I assume you are not coming.” He said he wanted to wait until the next day to make sure I had returned home. But he didn’t call to tell me that. The next day Chris and Winston came and started making the repairs themselves. I monitored and noted that Winston followed up on everything he had mentioned in his inspection. As it was hot, they wanted to finish the next week when they could start in the morning. On July 9th, Winston came out alone and completed the repairs. I was very happy with Winston’s efforts. He called to confirm, worked hard, communicated well and answered all my questions. He gets the 5 stars. HPH gets 2 stars. Their communication is severely lacking and getting this leak fixed (hopefully correctly this time) has taken almost two months. I’m not sure how to reconcile this. Winston was terrific but HPH’s performance in getting this project from start to finish was very disappointing. They need to do much better. I am assuming that, because all the problems Winston found were in the installation, I will not be charged for this repair. But they did insist on a credit card number for a $350 inspection fee if the problem turned out to be my fault. So we will see what happens next. Bottom line: HPH has some great people in the field, but when it comes to good customer service, they drop the ball.

1 before picture two after pictures we are extremely satisfied. We highly recommend High Performance Homes and the sub contractors did a great job very professional from start to finish to finish on siding job. Did job on days they said they would and completed on days they said they would. Andrew the salesman was very helpful in process we are very impressed from start to finish Leonard and Carmen Kropf

I am very pleased with my new shower. I had a tile shower removed and an acrylic shower installed. The company had great communication throughout the process, the workers arrived on time, did great work, conducted themselves professionally, cleaned up afterwards thoroughly, I recommend High Performance Homes.

When choosing a company for our new roof, we met with several to compare quotes and options. Travis, our sales representative from HPH, stood out immediately with his professionalism and deep knowledge. He took the time to thoroughly inspect our roof, answer all of our questions, and walk us through the available options with clear and thoughtful recommendations. After meeting with Travis, the decision to go with HPH was an easy one. The entire process was seamless from start to finish. Materials were delivered on time, and the crew completed our entire roof in just three days. They cleaned up thoroughly at the end of each day, which we really appreciated. Winston, the inspector, ensured the work was completed to HPH’s high standards and maintained clear communication throughout. Everyone we interacted with from the crew to the office team was professional and courteous. We are extremely pleased with the outcome and highly recommend HPH to anyone in need of a new roof. Kevin & Cheryl

This company is highly professional and a pleasure to work with. My old house is lathe and plaster and it was crumbling behind the tile work in the bathroom. It was hard work but the gentleman was diligent in getting in done in a timely manner and cleaning up all areas. I highly recommend this business.