Our Privacy Policy
Effective Date: 3/26/23
For High Performance Homes Inc. (“HPH” or “we”), your privacy is important to us, which is why we have prepared this online privacy policy (this “Policy”) to explain how we will gather and use data, and protect your privacy, when you use the websites that display this Policy (our “websites(s)”).
Scope of the Policy
This Policy applies only to the “personal information” collected through our websites, including the following websites:
HPHusa.com, HighPerformanceHomesInc.com and GoHPH.com
This Policy is part of and incorporated into the Terms of Use published on our websites. To review our Terms of Use, click on the link marked “Terms of Use” at the bottom of each page of our websites.
Questions
If you have any questions regarding this Policy or our privacy practices contact us at:
- Email: [email protected] and write “Privacy Policy” in the subject line;
- Call: (888) 892-7939
- Write to: Privacy, High Performance Homes, 4200 SE Columbia Way, Suite C, Vancouver, WA 98661.
What is “Personal Information”?
As used in this Policy, the term “personal information” means information that identifies you personally, either alone or in combination with other information available to us.
Your Consent to This Policy
By using any one or more of our websites (or additional sites that we develop and display this Policy), you are agreeing to the collection, use and disclosure of your personal information as described in this Policy. If you do not agree to the collection, use and disclosure of your personal information as described in this Policy, then you should not (and please do not) use our websites.
This Policy May Change
We reserve the right to update or modify this Policy, at any time and without prior notice, by posting the revised version of the Policy on our websites. The changes will only apply to the personal information we collect after we have posted the revised Policy on our websites. Your use of any one of our websites following any such change constitutes your agreement that all personal information collected from or about you through our websites after the revised Policy is posted will be subject to the terms of the revised Policy. You may access the current version of this Policy at any time by clicking on the link marked “Privacy Policy” at the bottom of each page of our websites.
What Personal Information Do We Collect on Our websites and How Do We Use It?
There are several ways that we may collect personal information on our websites. The personal information you provide (such as name, address, email address, and phone number) will be available to HPH, our agents, representatives, franchisees, and trusted service providers and contractors, as appropriate, to be used for the purposes indicated or inferred at the time you provide such personal information, and as described in this Policy. By submitting personal information, you agree to let HPH use that personal information as described in this Policy.
By submitting your information to HPH, you consent to receive text message communications from us in accordance with our Privacy Policy and Terms and Conditions.
Information You Provide Our Other websites.
We collect the personal information you provide (about yourself and others) when you use our websites. This may include information that you provide when you register to receive our promotions, submit a resume, or ask to be added to any mailing lists that we may use or maintain.
We use the personal information you provide (alone or in combination with the information submitted by other users) to provide the information that you request, to personalize your experience on our websites, to provide customer service, for our internal marketing analyses or reviews, and for other purposes.
We may use your personal information to send you special offers. If you do not wish to allow HPH to use your personal information in the future to provide you with special offers or email marketing from HPH or affiliates, please contact HPH in the manner identified below. Upon receipt and processing of an “opt-out” request, HPH will, within a commercially reasonable amount of time, remove your information from any listings used to provide you with special offers from HPH or affiliates in the future.
SMS Terms and Conditions
We meet the compliance standards for the collection and use of mobile phone numbers for messaging. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Program description: When opted-in, you will receive text messages (SMS/MMS) to your mobile number. These kinds of messages may include response to a quote, estimate, or service inquiry, real-time texts to ask and answer questions about our services and pricing, appointment scheduling and confirmations, feedback requests, project updates, follow up.
Opt-out: You can cancel the SMS service at any time. Just reply back with “END”. After you send the SMS message “END” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
Help: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected] or (888) 892-7939
Interruption: Carriers are not liable for delayed or undelivered messages.
Cost: As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Our business practices align with industry standards, including the Telephone Consumer Protection Act (TCPA) and Cellular Telecommunications and Internet Association (CTIA) guidelines which include:
Clear Consent Mechanism:
- We obtain explicit consent from users before sending SMS messages. Clearly explain what they are signing up for when requesting their phone numbers.
- We offer a transparent opt-in process. You will experience a form sign up.
- You should receive an opt-in confirmation message when initiating communication.
Honoring Opt-Outs:
- We always provide a straightforward way for you to opt out of receiving messages. Include opt-out instructions in every message.
- We promptly honor opt-out requests to respect user preferences.
Display Clear Calls to Action:
- When requesting phone numbers, we ensure that our calls to action are explicit. You should know exactly what they are signing up for.
- Whether it’s for promotions, updates, or transactional messages, our clarity to you is important.
Secure Data Handling:
- We safeguard user data, including phone numbers. We strive toward secure storage and handling practices.
- We regularly review and update our privacy policy to reflect our commitment to data protection.
Click-to-Call Terms
- The following terms (the “Supplemental Terms”) supplement the Google LLC. Advertising Program Terms that are in effect between you and Google. Capitalized terms used but not defined in these Supplemental Terms have the meaning set forth in the Advertising Program Terms.
- In order to evaluate and improve the quality of the advertising platform on which HPH authorizes Google and its affiliates to use automated tools to format Ads (collectively, “Programs”), Google may monitor and record a sample of telephone calls, text messages, live chat, and other communications initiated through the Programs (e.g., click-to-call and click-to-message ads) (“Communications”).
- By accepting these Supplemental Terms, you agree as follows. If you choose not to accept these Supplemental Terms, you may not be able to use Program features that enable Communications (“Communication Features”).
- Notice and Consent. You have provided notice to your agents, employees, and any other party that may participate in the Communications that (a) these Communications may be monitored or recorded by Google, and (b) such recordings may be used by Google, you, or a third party approved by Google or you and you have obtained their express consent to such monitoring and recording and use. If you are advertising on behalf of a third party, you have provided notice to the third party that (a) these Communications may be monitored or recorded by Google, and (b) such recordings may be used by Google, you, that third party, or any other party approved by Google, you or that party; you have obtained the third party’s express consent to such monitoring, recording and use, and you have required the third party to provide such notice to, and obtain consent from, its agents, employees, and any other party that may participate in the Communications.
- HIPAA Disclaimer. Unless otherwise specified in writing by Google, Google does not intend use of the Communication Features to create obligations under the Health Insurance Portability and Accountability Act, as amended (“HIPAA”), and makes no representations that the Communication Features satisfy HIPAA requirements. You, and any third party that you are advertising on behalf of, are solely responsible for any applicable compliance with HIPAA. Accordingly:
- If you are (or become) a Covered Entity or Business Associate under HIPAA or are advertising on behalf of a third party that is (or becomes) a Covered Entity or Business Associate under HIPAA, and you wish to proceed with use of Communication Features, you should not accept these Supplemental Terms. Instead, please reach out to your Google account representative or Google support to request exclusion from monitoring and recording of Communications.
- By accepting these Supplemental Terms, you warrant that (a) you are not a Covered Entity or Business Associate under HIPAA, (b) you are not advertising on behalf of a third party that is a Covered Entity or Business Associate under HIPAA, and (c) you will not use the Communication Features for any purpose or in any manner involving Protected Health Information.
- Compliance with Law. You and any other party that may participate in the Communications will comply with the Telephone Consumer Protection Act and other applicable laws when using the Communication Features, and if you are advertising on behalf of a third party, you will require the third party and any other party that may participate in the Communications to comply with such laws.
Unsubscribing from our Mailing Lists
If you subscribe to any mailing list we maintain, we will send you email and other communications containing information or offers we think will interest you. You can choose to “unsubscribe” from receiving future promotional emails by using the “opt-out” procedure described in our email footers.
We respect your right to make choices about the ways we collect, use and disclose your personal information. You may update your choices, review, correct, update, or, in some cases, request the deletion of your personal information at any time in the following ways:
Questions
If you have any questions regarding this Policy or our privacy practices contact us at:
- Email: [email protected] and write “Privacy Policy” in the subject line;
- Call: (888) 892-7939
- Write to: Privacy, High Performance Homes, 4200 SE Columbia Way, Suite C, Vancouver, WA 98661.
Information Provided by Others
Periodically, we may supplement the information you give us with information from third parties, including our franchisees, data brokers, and other businesses. By supplementing your profile, we may be able to better provide product recommendations and special offers that will be of interest to you. We may also use this additional information to further personalize our websites and improve your experience while you are visiting our websites.
Information Sent to Us by Your Web Browser
We collect information that is sent to us automatically by your Web browser. This information typically includes the IP address of your Internet service provider, the name and version of your operating system, the name and version of your browser, the date and time of your visit, and the pages you visit. The information we receive depends on the settings on your browser. Please check your browser if you want to learn what information your browser sends or how to change your settings. Generally, we use this information to create statistics that help us improve our sites and make them more compatible with the technology used by our visitors.
The information that your browser provides should not identify you personally (but we do not control the settings on your browser). If you access our websites by responding to an email we have sent you, or if you’ve created a “user identity” during one of your visits, we may link the information provided by your browser to information in our records that identifies you personally.
Information Collected Using “Cookies” and Other Web Technologies
We use “cookies” and similar technologies to collect information and manage the websites. A cookie is a small file that is placed on your computer to identify your computer and browser. We may also use other technologies, such as web beacons (an electronic file placed on a website that monitors usage). Each time you visit a particular website, our web server will likely recognize you by “searching” the information contained in these cookies. This permits us to offer you a personalized experience when you use the websites and to improve the quality of the websites. These cookies do not identify you personally. If, however, you access a website by clicking on a link in an email we have sent you, we may link the information collected by our cookies to information that identifies you personally. In general, if you choose, you can change the settings of your browser to disable the use of cookies (but this may affect how web sites function). To do this, follow the directions under your internet browser’s help menu.
California, Do Not Track
A recent addition to California law affects privacy policies. California Business & Professions Code Section 22575(b)(as amended effective January 1, 2014) provides that California residents are entitled to know how HPH responds to “Do Not Track” browser settings. HPH does not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed. We continue to review new technologies and may adopt a standard once one is created.
With Whom Do We Share Personal Information?
Our Employees, Agents and Affiliated Entities
We share personal information within our company to employees and agents in the course of operating our business, as well as affiliated entities that are under common control with HPH, for use in accordance with the Policy.
Service Providers
We share personal information collected through our websites with companies and organizations that perform services on our behalf, for example, companies that provide support services to us (such as data storage services and web hosting services) or that help us market our products and services (such as third-party email marketing companies).
Business Transfers
Information submitted to our websites will become part of our normal business records. Your personal information may be transferred to another company (either an affiliate or an unrelated third party) that has acquired the stock or assets of HPH, one of our affiliated entities, or one of our operating divisions, for example, as the result of a sale, merger, reorganization, or liquidation. We may also transfer the information that we collect on our websites to one or more of our franchisees. If such a transfer occurs, the acquiring company’s use of your personal information will still be subject to that company’s privacy policy, which may be materially different than this Policy.
Protection of Our websites and Others
We may disclose personal information you provide through our websites when we, in good faith, believe disclosure is appropriate to comply with the law (or a court order or subpoena); to prevent or investigate a possible crime, such as fraud or identity theft; to enforce or apply our terms of use and other agreements; to protect the rights, property or safety of HPH and/or our affiliated entities, our users or others; or to protect your vital interests.
Links to Other Websites Operated by Third Parties
Our websites may have links to third-party websites that we do not control. This Policy applies only to personal information collected on and through our websites. It does not apply to information collected offline or to personal information collected on third-party websites. If you access other websites through a link on this website, please take a few minutes to review the terms of use and privacy statement posted on each website you visit.
Disclaimer
We are very concerned about safeguarding the confidentiality of your personal information. We employ reasonable administrative, physical and technological measures to protect your information from unauthorized access. Unfortunately, no website, server or database is completely secure or “hacker proof.” As a result, while we strive to protect information transmitted on or through the websites, we cannot and do not guarantee the security of any information you provide on or through our websites, whether that information is stored on our computer systems or those maintained by others, and we also cannot guarantee that your personal information will not be disclosed, misused or lost by accident or by the unauthorized acts of others.
Children
Our websites are neither directed nor targeted to children under the age of 13. We do not use the websites to knowingly solicit data from or market to children under the age of 13. You must be 18 years of age to join our email database.
If you are under the age of 13, please do not provide us with any personal information.
If we learn that someone under 13 has provided personally identifiable information to our websites, we will use reasonable efforts to remove that information from our databases. Parents and legal guardians may provide User Content on behalf of their children under 13 and may permit their child under 13 to view the websites if actively supervised by the child’s parent or legal guardian. We reserve the right to limit participation in particular programs or promotions to visitors who are 18 years of age or older.
Processing inside and OUTSIDE the United States
Please be aware that your personal information may be transferred to and maintained on servers or databases located outside your state, province, or country. If you are located outside of the United States (“US”), please be advised that we may process and store information in the US. US law may not be as protective of your privacy as the laws that apply in your home country. By using the websites, you agree that the collection, use, transfer, and disclosure of your personal information will be governed by applicable US laws.
Additional Terms
By using the websites, you grant HPH a perpetual, worldwide, royalty-free, sublicensable (through multiple users) right and license to use, reproduce, store, modify, publicly perform, publicly display, distribute and transmit such non-personal information for any purpose, and you waive any moral rights and publicity rights in such non-personal information.
If visitors to our websites send us comments, suggestions, information, ideas, concepts, content (for example, text, photos and videos), knowledge, or techniques, HPH is free to use the information worldwide, in perpetuity, without acknowledgement or compensation, for any purpose, including developing, manufacturing or marketing products and/or modifying or improving our websites.
Terms and Conditions
Effective Date: 8/31/23
1. Terms
For High Performance Homes Inc. (“HPH” or “we”),
by accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark law.
2. SMS Terms and Conditions
- Program description: When opted-in, you will receive text messages (SMS/MMS) to your mobile number. These kinds of messages may include [response to a quote, estimate, or service inquiry, real-time texts to ask and answer questions about our services and pricing, appointment scheduling and confirmations, feedback requests, project updates, follow up]. Frequency: You will receive 1 text per day for up to 5 days, or more if you respond.
- Opt-out: You can cancel the SMS service at any time. Just reply back with “END”. After you send the SMS message “END” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
- Help: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected] or (888) 892-7939
- Interruption: Carriers are not liable for delayed or undelivered messages
- Cost: As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- Privacy: If you have any questions regarding privacy, please read our privacy policy
3. Use License
- modify or copy the materials;
- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to decompile or reverse engineer any software contained on the HPH website;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or “mirror” the materials on any other server.Permission is granted to temporarily download one copy of the materials (information or software) on the High Performance Homes website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- This license shall automatically terminate if you violate any of these restrictions and may be terminated by HPH at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
4. Disclaimer
- The materials on the HPH website are provided “as is.” HPH makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, HPH does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.
5. Limitations
In no event shall HPH or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on the HPH Internet site, even if HPH or a HPH authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
6. Revisions and Errata
The materials appearing on the HPH website could include technical, typographical, or photographic errors. HPH does not warrant that any of the materials on its website are accurate, complete, or current. HPH may make changes to the materials contained on its website at any time without notice. HPH does not, however, make any commitment to update the materials.
7. Links
HPH has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by HPH of the site. Use of any such linked website is at the user’s own risk.
8. Site Terms of Use Modifications
HPH may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
9. Governing Law
Any claim relating to the HPH website shall be governed by the laws of the State of Washington without regard to its conflict of law provisions.
Have questions, then contact us
4200 SE Columbia Way, Suite C
Vancouver, WA 98661
Tel: (888) 892-7939
4200 SE Columbia Way, Suite C
Vancouver, WA 98661
Tel: (888) 892-7939
Mon – Fri: 9:00 AM – 5:00 PM
Sat – Sun: CLOSED